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home / study / business / operations management / questions and answers / greg davis, a business major at the university ... Question: Greg Davis, a business major at the University of ... Greg Davis, a business major at the University of South Carolina (USC), has opend Six Points Saco (SPS), a specialty subs-taco resturant, at the rim of the USC campus. SPS has grown in popularity over the one year that it has been in operation, and Greg is trying to perfect the business model before making it into a franchise. He wants to maximize the productivity of his staff as well as serve customers well in a timely fashion. One area of concern is the drive-thru operation during the 11:30 a.m. to 12:30 p.m. lunch hour. The process of fulfilling an order involves fulfilling the tasks listed below. Greg is interested in getting a better understanding of the staffing patterns that will be needed in order to operate the restaurant. After taking a couse in operations management at the university, he knows that fulfilling a customer order at SPS is very similar to operating an assembly line. He has also used the POM for Windows software before, and wants to apply it for examining diffent demand scenarios for serving his customers. 1. If all the seven tasks are handled by one employee, how many customers could be served per hour? 2. Assuming that each worker perfoms only one task and each task is performed by only one worker, what is the maximum output capacity from this assembly line? How many employees will be needed to actually accomplish this maximum output capacity? GIVE STEP BY STEP COMPLETE ANSWER

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home / study / business / operations management / questions and answers / greg davis, a business major at the university ... Question: Greg Davis, a business major at the University of ... Greg Davis, a business major at the University of South Carolina (USC), has opend Six Points Saco (SPS), a specialty subs-taco resturant, at the rim of the USC campus. SPS has grown in popularity over the one year that it has been in operation, and Greg is trying to perfect the business model before making it into a franchise. He wants to maximize the productivity of his staff as well as serve customers well in a timely fashion. One area of concern is the drive-thru operation during the 11:30 a.m. to 12:30 p.m. lunch hour. The process of fulfilling an order involves fulfilling the tasks listed below. Greg is interested in getting a better understanding of the staffing patterns that will be needed in order to operate the restaurant. After taking a couse in operations management at the university, he knows that fulfilling a customer order at SPS is very similar to operating an assembly line. He has also used the POM for Windows software before, and wants to apply it for examining diffent demand scenarios for serving his customers. 1. If all the seven tasks are handled by one employee, how many customers could be served per hour? 2. Assuming that each worker perfoms only one task and each task is performed by only one worker, what is the maximum output capacity from this assembly line? How many employees will be needed to actually accomplish this maximum output capacity? GIVE STEP BY STEP COMPLETE ANSWER

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Asked by: Test User 100285
Created at: 2025-05-15 17:17:28

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Certainly! Let’s break down the problem step by step. **Given:** - Greg Davis operates a specialty sub-taco restaurant (SPS) near USC. - He wants to maximize productivity, especially during the busy lunch hour (11:30 a.m. – 12:30 p.m.). - Fulfilling a customer order involves **7 tasks** (details not provided, but we can proceed generically as is standard in assembly line balancing). - He wants to know: 1. If **one employee** does all 7 tasks, how many customers can be served per hour? 2. If **7 employees** (one per task), what is the **maximum output capacity**? And how many employees are *actually* needed to achieve this maximum? ## Assumptions Because the actual time for each of the 7 tasks is not given, we will use standard notation: - Let the time to complete each task be: \( t_1, t_2, t_3, t_4, t_5, t_6, t_7 \) (in minutes or seconds) ## **Step 1: All Tasks Done by One Employee** **Total time to serve one customer** = \( t_1 + t_2 + t_3 + t_4 + t_5 + t_6 + t_7 \) = \( T \) - Number of customers per hour \( = \frac{60}{T} \) (if times are in minutes; use 3600 if in seconds) - **So, answer to Q1:** > **Customers per hour = \( \boxed{\frac{60}{t_1 + t_2 + t_3 + t_4 + t_5 + t_6 + t_7} } \)** --- ## **Step 2: One Employee per Task (Assembly Line, 7 Employees)** This is a classic assembly line balancing scenario. - Each worker does just one task, and the order moves along the line. **Maximum output is determined by the slowest (longest) task.** - The time per customer is the **maximum** of the individual task times. - So, the bottleneck is \( t_{max} = \max(t_1, t_2, ..., t_7) \) - **Maximum output per hour = \( \frac{60}{t_{max}} \) customers per hour** > **Answer to Q2:** > - **Maximum output capacity = \( \boxed{\frac{60}{\max(t_1, t_2, ..., t_7)} } \)** **How many employees needed to achieve this maximum?** - One per task = 7 employees. --- ### **Summary Table** | Scenario | Output per hour formula | Number of employees | |------------------------------------|--------------------------------------------------------|--------------------| | All tasks by one employee | \( \frac{60}{t_1 + t_2 + ... + t_7} \) | 1 | | One employee per task (7 workers) | \( \frac{60}{\max(t_1, t_2, ..., t_7)} \) | 7 | --- ## **If Task Times Were Provided (Example)** Suppose task times in minutes are: | Task | Time (min) | |------|------------| | t1 | 2 | | t2 | 1 | | t3 | 1 | | t4 | 2 | | t5 | 0.5 | | t6 | 2 | | t7 | 1.5 | - **All tasks by one employee:** T = 2 + 1 + 1 + 2 + 0.5 + 2 + 1.5 = 10 min Customers/hour = 60 / 10 = **6 customers/hour** - **One employee per task:** Max task time = max(2,1,1,2,0.5,2,1.5) = 2 min Customers/hour = 60 / 2 = **30 customers/hour** (with 7 employees) --- ## **Conclusion** ### **Step-by-step answers:** **1. If all 7 tasks are handled by one employee, number of customers per hour:** - **Answer:** \( \boxed{\frac{60}{t_1 + t_2 + t_3 + t_4 + t_5 + t_6 + t_7}} \) **2. If each worker performs only one task (seven employees), what is the maximum output capacity?** - **Answer:** \( \boxed{\frac{60}{\max(t_1, t_2, ..., t_7)} } \) - **Number of employees needed:** 7 (one per task). --- **If you provide the actual times for each task, I can give you the numerical answers, but this is the general step-by-step solution you can apply to any given set of task times.**

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