Question:

A member tells you that she was recently hospitalized. She received a bill from a collection agency, even though she did not receive a bill from the hospital. She is worried this will affect her financial credit. What would you be most and least likely to do? MOST € PICK ONE OF EACH > LEAST Tell her she should always immediately call her provider after a recent stay in the hospital to obtain her billing records. Explain to her that this is often the provider's mistake and that you will get back to her with more details at a later date. Inform her that there are policies in place that will prevent her credit from being affected, but she needs to call her provider to obtain her billing records. Acknowledge that this must be stressful. Ask her if you can call both the collection agency and the provider at the same time to resolve the issue.